Unified DM

What is Unified DM?

The Unified DM feature brings all your conversations and guest messages from different booking platforms into one centralized inbox inside Msool.

This allows you to manage all guest communication without switching between multiple apps or websites.

How It Works

Once your platform accounts are connected to Msool,

the system automatically retrieves new messages from those platforms and displays them inside a unified inbox.

Each message appears with the guest’s name, the platform, and booking details. You can open the conversation and reply directly without leaving the platform.

In one place, you can view:

• The conversation

• Booking status

• Amount

• Check-in and check-out dates

• 
  

All details are automatically connected to streamline communication and provide a more professional management experience.

Why This Feature Matters

• Save time and effort — messages from all platforms are delivered directly to Msool.

• No need to log into Airbnb, Booking, or other platforms separately.

• Reply quickly and view the full conversation alongside booking details.

• A clear interface showing guest name, property, and booking details next to each message for easier follow-up.

Overall Benefit

Manage your guest conversations professionally from one place.

Track, respond, and organize your communication easily and efficiently —

because seamless communication is part of running your business with confidence.